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ChefTools.com Shipping Options & Rates
Shipping Options & Rates
What shipping options do you offer?
We understand how important it is for your packages to arrive promptly, so we offer 4 levels of delivery service to most destinations:
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Order Placed |
Ships |
Arrives^ |
Standard
Not available to Hawaii, Alaska, U.S. Territories, APO/FPO boxes
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Before 3 PM PST
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After 3 PM PST
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Usually ships:
same business day*
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Usually ships:
the next business day**
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2 - 6 business days*
(from shipping date) |
Express
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Before 3 PM PST
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After 3 PM PST
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Same business day*
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Next business day*
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2 - 3 business days*
(from shipping date) |
Next Day
Not available to US Territories (except Puerto Rico), P.O. boxes, or APO/FPO addresses
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Before 3 PM PST
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After 3 PM PST
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Same business day*
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Next business day*
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Next business day*
(from shipping date) |
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* Excludes weekends and holidays
** If Monday or Tuesday is a holiday, order ships Wednesday
∆ Shipping method may not offer tracking
^ Arrival time for shipments to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may vary
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How are shipping charges calculated?
Select your choice of shipping method, keeping in mind that the shipping charge is based on the total cost of your order. You will have this option in your Shopping Cart during checkout. Shipping cost is calculated before taxes, gift certificates and certain promotions. Extra fees may apply for large or heavy items.
Standard Shipping Rates for the 48 mainland states plus APO/FPO addresses
| Order Total |
Standard* |
| $0 - $15.00 |
$4.99 |
| $15.01 - $30.00 |
$5.99 |
| $30.01 - $50.00 |
$6.99 |
| $50.01 - $70.00 |
$8.99 |
| $70.01 - $100.00 |
$10.99 |
| $100.01 - $150.00 |
$12.99 |
| $150.01 - $ UP |
$14.99 |
* Special shipping charges may apply for orders of certain types of products due to weight. We will contact you before processing your order if an additional charge applies.
Promotional rates do not apply to items shipped from our suppliers or merchant partners.
Express and Next Business Day Shipping Rates for the 48 mainland states plus APO/FPO addresses
| Order Total |
Express* |
Next Business Day* |
| $0 - $15.00 |
$16.95 |
$40.95 |
| $15.01 - $25.00 |
$17.95 |
$45.95 |
| $25.01 - $35.00 |
$18.95 |
$50.95 |
| $35.01 - $45.00 |
$19.95 |
$50.95 |
| $45.01 - $55.00 |
$20.95 |
$60.95 |
| $55.01 - $75.00 |
$22.95 |
$60.95 |
| $75.01 - $99.00 |
$25.95 |
$60.95 |
| $99.01 - $150.00 |
$29.95 |
$65.95 |
| $150.01 + |
Over $150.01
add 12% of order
total plus $14.95 |
Over $150.01
add 12% of order
total plus $50.95 |
* Special shipping charges may apply for orders of certain types of products due to weight. We will contact you before processing your order if an additional charge applies.
Promotional rates do not apply to items shipped from our suppliers or merchant partners.
Shipping Rates for Hawaii/Alaska and U.S. Territories
| Order Total |
Express* |
Next Business Day* |
| $0 - $15.00 |
$19.95 |
$50.95 |
| $15.01 - $25.00 |
$21.95 |
$55.95 |
| $25.01 - $35.00 |
$22.50 |
$63.00 |
| $35.01 - $45.00 |
$24.95 |
$66.95 |
| $45.01 - $55.00 |
$25.95 |
$68.95 |
| $55.01 - $75.00 |
$27.95 |
$73.00 |
| $75.01 - $99.00 |
$32.50 |
$75.95 |
| $99.01 - $150 |
$41.50 |
$78.95 |
| $150.01 + |
Over $150
add 12% of order
total plus $25.95 |
Over $150
add 12% of order
total plus $55.95 |
* Special shipping charges may apply for orders of certain types of products due to weight. We will contact you before processing your order if an additional charge applies.
Promotional rates do not apply to items shipped from our suppliers or merchant partners.
How will I know when my order ships?
A confirmation will be sent to the email address you supplied, and will include the shipping date and tracking number, for all but some Super Saver shipments.
Can I ship parts of my order to different addresses?
We’re sorry, but not at this time. You will need to place separate orders for multiple addresses.
Can I ship my order using multiple shipping methods?
We’re sorry, but not at this time. You will need to place separate orders for multiple shipping methods.
How long will my package take to arrive at its destination?
Orders are shipped Monday through Friday, excluding legal holidays. We strive to keep our inventory stocked and up to date, and to pack and ship orders within one or two business days of their receipt. We very often fulfill orders on the day they are received. If a product is on backorder, we will contact you with information related to the expected arrival date.
Do you ship to international destinations?
Yes. ChefTools ships to anywhere in the world served by the United States Postal Service. Customer Service will contact you with a rate quote before your package is shipped.
What about shipments to Alaska, Hawaii, Puerto Rico or other US Territories?
There are 2 shipping methods: Express and Next Business Day. Please see the above chart for prices and details.
Do you ship to APO or FPO addresses?
Yes, we do. Standard and Express shipping are available for APO and FPO addresses. Please see the above chart for prices and details.
Will you ship to a P.O. Box?
All shipping methods except for Next Business Day are available for shipments to P.O. boxes.
How does shipping work for items shipped directly from supplier?
Also called ‘drop shipping,’ ChefTools works with several suppliers to have selected items sent directly to you. Only our Standard shipping method is available on these items. Any additional items in your order will be shipped separately via Standard shipping. If you would like to have the additional items sent by a different shipping method, a separate order must be created.
Shipping costs are based on the entire value of your shipment. Extra fees may apply for large or heavy items.
Can I change the “ship to” address after a package has shipped?
After a package leaves our warehouse we no longer have control of it. Depending on the shipping method, we may be able to provide you with a tracking number plus the date shipped, etc. You will have to call UPS or the United States Postal Service for help with locating the package and changing the destination address.
UPS (United Parcel Service) 1-888-967-5877
United States Postal Service 1-800-ASK-USPS or (800) 275-8777
FedEx (Federal Express) 1-800-463-3339
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